Please read the following Terms & Conditions which outline our obligations to you and your responsibilities to us.

General Conditions

Through our website we promote and sell tours , activities, sport adventure operated by selected tour operator. To guarantee the best holiday experience we select and test the activities and operator to propose high quality , stress free services .

For any needs our local operator in Thailand will be always available by phone or e-mail to sort out any needs.

Bookings

You can make a payment through our online booking service via our website, email, phone or through an approved travel agent. The person making the booking (hereinafter referred to as the ‘Lead Name’) must be 18 years old or over and possess the legal capacity and authority to make the booking and accepts these booking conditions on behalf of everyone in their party

You can pay by credit or debit card either over the phone or by email. You can pay a deposit to secure your booking, or pay in full. Full payment must be made no later than 7 days prior to departure, for last time booking ( less than 7 days in advance ) a full immediate payment is required. ( longer terms can be requested for private on demand tours or activity ). Once we have received payment we will email you a receipt and confirmation. If full payment is not received in this terms,  cancellation will be assumed.

Your safety is very important to us, you must advise us prior to booking any condition, medical or otherwise that may affect you or other people’s enjoyment.

All bookings must be confirmed by us. If the tour has not been confirmed you will be fully refunded. Tours are very rarely cancelled and generally all tours are confirmed in advance!

Date Changes

We understand sometimes plans change, if after your booking you would like to make a date change, you can. An administrative fee of 1.000 Thai Bath is applicable. Please contact us with your request at least 4 days prior to departure.

Name Changes

If for any reason you need to cancel your trip but you have a friend who would like to take your place we can replace your original booking with another person. Just contact us by email or phone .

Cancellations and Refunds

If you need to cancel your booking you must do so in writing (by mail or e-mail). Please note that for cancellation of private on demand tour a cancellation fee can be applied depending of the situation. For standard package tour present on our website you will be refunded following these guidlines:

A cancellation Fee of 10% , with a maximum charge of 2.000 thai Bath will be charged.

• For cancellations received more than 30 days prior to departure you will be fully refunded , cancellation fee will not be applied .
• For cancellations received more than 15 days prior to departure you will be refunded , detracting the cancellation fee amount 
• For cancellations received less than 7 days prior to departure will be applied the cancellation terms of the tour operator involved.
• No cancellation fees will be waived as a result of the following:
• Climatic, social or political problems
• Pandemics, Epidemics, Bird flu, Swine flu, SARS, Leprosy, Shingles, Pink eye, or Rickets

However, you may be able to have any cancellation fees refunded by your Travel Insurance company – subject to their terms.

Travel Insurance

All our tour are covered by a basic insurance as for thailand law statement. Anyway is raccomended You will to have Travel Insurance that covers you for your holiday. It’s your responsibility issue a travel insurance, we will not be charged anyway for cost .

Changes in Itinerary

Please be aware: Accommodation and itinerary may change without notice, maintaining the same quality level , due to safety or weather condition and due to circumstances beyond our control.

In the rare case we are unable to offer a particular activity, due to the reason above we will try replace it with a different activity of equal or greater value. If not possible you will be completely refounded. The maximum refund  amount will be the paid cost  . For any case we will accept additional charge .

Baggage

We’re afraid , we will not be held responsible for any loss or theft of baggage or belongings. Travel Insurance is compulsory .

Conduct

We know that everyone wants to have a good time. All we ask is that you agree to comply with the authority and decisions of the Tour Leader and Crew. We reserve the right to ask anyone who is deliberately not complying, or causing trouble, to leave the group. In the event you are asked to leave the group no refund will be given and you will have no claim a. We ask you respect the Thai culture and your fellow travel companions.

Limitations of Liability

We cannot be held responsible for any loss as a result of failure of any third-parties (including Airlines, Tour Operators & Hoteliers), however we will give every reasonable assistance in helping you to resolve any dispute.

The responsibility of Our Company as a Tour Operator is limited. We are not liable for any personal injury, death, damage, loss, accident or delay which may be occasioned either by reason of any defect in any vehicle, or through the acts of default of any company or person engaged in conveying you or carrying out the arrangements of the tour or otherwise in connection therewith.

Extra activities and accommodation

We will be no responsable in any way for extra you can buy directly with the tour operator during the tours.

Security Policy

When purchasing from our website your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL and is the industry standard. If you have any questions regarding our security policy, please contact us .

Privacy Policy

Your email address and personal information is safe with us and we will not share to anyone else.

we reserve ourself  the right to withdraw or change the terms of any special offers without notice.

Discounts cannot be used in conjunction with any other offer.

If you have any questions regarding our Terms & Conditions please feel free to contact us.